Be Carefull with Payoneer Mastercard Prepaid Service

Im a frustrated client with this company and i want to tell my little story about how this awfull service works

I am a webdesigner who recives most of his payments around the world with paypal, so this information is important for the people who are outside US and want to transfer money from paypal to payoneer master card.

Everythings starts looking very nice. you ask for your card, then you recive it by mail. Everything goes well until you want to start using the card. so the first thing they say you should request a Us Payment Service if you want to use Paypal or other companys to transfer money. so they start asking you financial information, id – passaport documents and you enter in a laps called being reviewed.

In my case Us Payment Aprovall taked more than 1 month and a half

but imediatly you start reciving emails saying, now you can use your card, pls activate your card, pls fill it with money. well i did a 50 USD transfer for paypal, and once the payment was in the card i saw the balance account 11 USD. and i thought to my self ok no problem is the activation fee… but men that was fast! 2 or 3 days from paypal to my card.

thats when i did my big mistake, send from paypal 460 USD. the money arrives the 16 of february from paypal to them and it takes until the 19 to apear in the platform. until that moment i was optimist. but then i little icon your payment is waiting for aproval

A payment for approval? Do a bank needs to aprove my money? Do some guy have to investigate a payment made from my paypal to my card account?

The answer is yes, there is some guy who approves payments, and there is another guy who recive documents and aprove you for reciving money or not. im not in that group of us citizens who can recive a payment! even if i made it myself!, at this moment i was mad but mad as hell, so i decided to chat with some one.

This is a screenshot of my balance at this time.

This is Oriana from customer service

You are now chatting with ‘Oriana’

Your reference number for this chat is LTK481071288129X

Oriana: Hello and welcome to Payoneer Customer Support, how may I help you?

Andres: HELLO

Andres: do you have knowlege of my history of support tickets here?

Oriana: one moment

Andres: i need to have acces to MY MONEY

Andres: this company is playing with people time and money

Andres: im very angry right now

Andres: hello

Oriana: one moment please

Andres: …

Oriana: i am very sorry for the long hold

Oriana: Can I have the answer to your secure question: What was the name of your first pet?

Andres: XXXX

Andres: how im going to acces my money?

Andres: if your company refuses a Us Payment Service to a web designer who sells on the web

Oriana: and your phone number?

Andres: XXXXXXXX

Andres: XXXXXXXX

Oriana: i am sorry this is not correct

Oriana: did you recently change your phone number?

Andres: XXXXXXX

Andres: thats the number

Andres: im logged in

Andres: in my account thats the number

Andres: do you want my adresss?

Oriana: please hold

Andres: again?

Oriana: i am just checking this

Andres: what my phone?

Oriana: ok so how can i help you?

Andres: i need to access my money and never use again this card, this is a waste of time and effort i been waiting for an aproval of US payments more than a month ago, i recived an email saying welcome to us payment

Oriana: i am sorry you feel this way.

Andres: then i deposit money, then the result is that i dont have that aproval

Andres: and i have 450 usd there that i cant touch

Oriana: wait, i see your US Payment Service is approved

Andres: well oriana pls look whats happening to me

Oriana: what do you mean it didn’t get approved?

Andres: i recived this email

Andres: Reference number: LTK12129070798736X Subject: RE: Dear Andres, We thank you for your interest in Payoneer’s US Payment Service. Unfortunately, we currently cannot approve your request to register for the US Payment Service. Please note that this does not affect your partner payments or any other feature and benefit of the card. Your card stays as operational as always. You can continue receiving payments from all Payoneer partners. We would like to use this opportunity to also remind you that Payoneer offers the private payments service, where anyone can load money to your Payoneer card using VISA or MasterCard. Learn more here. Please feel free to reply to this email with any questions you may have. Sincerely, Amy Payoneer’s Account Approval Department

Andres: thats the last email i have recived

Andres: that means i dont have it aproved

Andres: or well i cant acces my money

Andres: do you understand whats happening then?

Andres: why i cant touch my money

Oriana: please let me check this

Andres: thats why im so mad oriana pls forgive my rudnes but that money is to eat 😦

Oriana: i understand

Oriana: i am going to try and help you

Andres: tks

Andres: whats happening in my account

Andres: is it some kind of confussion tikets

Andres: or something

Andres: in my balance it says that the payment needs an aproval

Andres: from who ?

Oriana: please hold sir, i am checking this

Andres: k

Oriana: ok so i checked it out

Andres: what did you find

Oriana: i see your US Payment Service was not approved

Oriana: and also

Andres: but it was aproved and then canceled?

Andres: cuz you said it was aproved

Oriana: your payment for 460$ is under review

Andres: review?

Andres: from a payment comming from paypal?

Oriana: so they will contact you regarding this payment within 1-2 business days

Andres: what can be reviewd about it

Andres: so in the end i have my reasons to be this way

Andres: what will happen with that money then?

Oriana: if we will approve it, the money will go to your card

Andres: that money have been on hold all week!

Oriana: if not, the money will go back where it came from

Andres: oriana im sorry

Andres: but i will tell this hole history to people, this is really very confusing

Andres: a lot of people from my country is intrested in your product

Andres: to recive payments from paypal

Oriana: sir i am very sorry to hear you are upset

Andres: im like the most adapt person to recive us payment aproval

Andres: im a web designer

Andres: all my job is there

Oriana: you just need to wait a few days and you will be contacted

Andres: what i cant understand is all this time spent

Andres: all this confusing emails i recive

Andres: and then all the time you have my moeny on hold

Oriana: sir the money was received two days ago

Andres: k i understand is not going to change nothing talkig to you

Oriana: no sir, you just need to wait

Andres: 16 feb 2013 Transferencia Para Cuenta bancaria Completada Detalles Transferencia Para Cuenta bancaria XXXXXXXXXXXXXX -$460.00 USD+

Andres: thats from paypal

Oriana: we received it on feb 19

Andres: it doesnt matter

Oriana: so please just wait for our Payment department to contact you

Andres: i will

Andres: i cant do other thing than wait

Andres: ok bye bye.

Chat session has been terminated by the site operator.

This is a screnshot of my balance after the chat, i cundt do anything on there just wait, and the guy who didnt liked my name cancelled the payment, so they had my money from 16 of feb to 21 locked. and now the question where is it going to be back to paypal?

paypal screenshot

this is the other chat i had to ask that question

Your reference number for this chat is LTK481071292922X

Ariel: Hello and welcome to Payoneer Customer Support, how may I help you?

Andres: hello

Andres: i need to know when my money is comming back to paypal

Andres: i need to know how many days i have lost putting my money into this company

Andres: no answer at all?

Andres: OMG

Ariel: Can I have the answer to your secure question: What was the name of your first pet?

Andres: XXXXXX

Ariel: thank you

Andres: ariel it has been a nightmare for me this first try on payoneer

Andres: so ill appologise in advance for my bad attitude

Ariel: I have sent an email to your address with a link to reset your PIN. This link will be valid for the next 30 minutes.

Andres: mi pin?

Andres: what?

Andres: i dont need to reset my pin

Ariel: Please note that it will take 5-7 business day

Ariel: No, sorry that was sent by mistake

Ariel: the funds will return to the sender in 5-7 business days

Andres: so another week to see it on paypal?

Andres: do you have the casual of refuse?

Andres: do you know why payoneer havent accepted my documents for US Payment service?

Andres: can i know why my us payment account has been rejected

Andres: and also why the payment has been rejected

Ariel: I apologize, the reason for the decline is not available

Andres: in both cases?

Andres: so a customer cant know why he cant recive a payment from himself

Andres: and why he has been forced to wait responses of people wile a bank blocks its money?

Ariel: I understand why you are frustrated, but unfortunately the reason for the decline is unavailable

Andres: im asking this question because a lot of people in my country may be intrested in your service, but im going to put all this conversations on a blog to let people know what sort of problems they will have, if they are not us citzens

Andres: aparenty law doesnt apply here

Andres: cuz if is a finacial service

Ariel: I apologize for the inconvenience but please note that each application is individual

Andres: and you have my money for sure law will protect me

Andres: yes but i want to know why the payment is rejected

Andres: the reason

Andres: the us payment service well,,, what can i say, your company doesnt like me

Andres: even if i sell all my products online

Andres: and is trace everyware of what i do

Andres: so no answer for the declined payment

Andres: ?

Ariel: I understand your frustration, but unfortunately the reason is undisclosed

Andres: ok tks for your time ariel

Ariel: No problem. I truly apologize for the inconvenience and it was my pleasure assisting you

Andres: just a tip

Andres: for your company i mean not for you

Andres: frustrated clients are no good for the bussines your company should consider that. and if every action you make can be intrepreted like if you have some kind of financial desease

Andres: it worsten the situation

Andres: .k men bye bye

Andres: tks for your time

Ariel: I will pass that forward

Ariel: Thank you

Ariel: Thank you for visiting. Please contact us at any time. Goodbye!

Chat session has been terminated by the site operator.

well thats all the story.